Enquiries
What to send, what happens to it, and what you will get back.
Envelopes. Photograph used for illustration; it does not show correspondence of the company.
What to include
An enquiry that carries its own detail can usually be answered in one reply. Please set out:
- Who you are, and the company or firm you are writing on behalf of.
- That company’s registered name and number, if it has one.
- An address, and a telephone number or email address for the reply.
- What you are asking this company to confirm, consider or decide.
- Why you need it — the reason usually determines what can be released.
- Any reference from earlier correspondence, and the date it was sent.
How it is handled
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It is logged
Everything arriving at the registered office is recorded and filed against the matter it concerns, whether it came by post or through the form on this site once that form is connected.
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It is read against the record
The company checks what it actually holds on the point before it answers. Where the answer is not the company’s to give, it will say so rather than guess.
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It is answered in writing
The reply comes over the company’s name, in writing, and it is the version to rely on. Terms, availability and the particulars of any interest are confirmed the same way.
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It is kept
Your enquiry and the reply stay on the file together, so a later question on the same subject does not start from nothing.
What the company will not do by return
It will not confirm anything of substance by telephone alone, release material that belongs to a counterparty, or give an indication of terms that has not been checked against the record. None of that is unhelpfulness — it is the reason a written answer from this company is worth having.
Post reaches the company at the registered office. A published email address is still to be added: accounts@johngunnandsons.co.uk.